Return Policy for New/ Deadstock Sneakers

KicxGallery

New / Deadstock Sneaker Return Policy

KicxGallery wants every customer to be satisfied with their purchase. New/deadstock sneakers may be
eligible for a return under the conditions outlined below.
Return Eligibility
Returns may be accepted within 7 days of delivery provided that:
 The sneakers have never been worn or tried on outdoors.
 The sneakers are returned in the same condition in which they were received.
 The original sneaker box, accessories, tags, packaging, and any included materials are returned with
the sneakers.
 The sneaker box has not been damaged, marked, taped, or used as a shipping box.
 The sneakers show no signs of wear, dirt, creasing, or other use.
 The return is approved by KicxGallery before the item is shipped back.
Non-Returnable Items
 Sneakers that have been worn or used.
 Sneakers with dirt, scuffs, creasing, stains, or other signs of wear.
 Sneakers returned without the original box or included accessories.
 Sneakers with a damaged or altered box.
 Items that have been altered, customized, or modified after purchase.
 Returns requested more than 7 days after delivery.
 Purchases made through a platform or marketplace whose return policy differs from this policy. In
those cases, the platforms policies may apply.

Return Shipping
Unless the item received is incorrect, damaged during shipment, or materially different from the listing
description, the customer is responsible for return shipping costs.
KicxGallery recommends using a trackable shipping service and purchasing insurance when appropriate.
KicxGallery is not responsible for returns that are lost or damaged during return shipment.
Refunds
Once the returned sneakers are received and inspected, KicxGallery will determine whether the item
meets the requirements of this return policy.
If the return is approved, the purchase price will be refunded to the original payment method. Original
shipping charges, if applicable, may be non-refundable.
If the returned sneakers do not meet the return requirements, the return may be denied and the sneakers
may be shipped back to the customer at the customers expense.
Wrong, Damaged, or Incorrect Item

If you receive the wrong pair of sneakers, an item that was damaged during shipping, or an item that is
materially different from the listing description, please contact KicxGallery as soon as possible.
Please provide photographs of the sneakers, packaging, and shipping box so the issue can be reviewed.
Important Condition Requirement
New/deadstock sneakers must remain completely unworn and in the same condition in which they
were sold.
Please carefully review the size, model, colorway, and listing photos before purchasing. Trying sneakers
on indoors may still affect their condition, particularly if the sneakers show signs of creasing or wear.
By completing your purchase, you acknowledge that you have reviewed the listing, product details,
photos, and return policy and agree to these terms.

Thank you for supporting KicxGallery.